FAQ
Payments
What payment methods do you accept?
You can complete your order securely using Visa, Mastercard, Apple Pay, Google Pay, or Shop Pay.
Shipping & Returns
Where do you ship?
We ship across Europe. Free shipping on all orders over €65.
How long does delivery take?
Orders are typically delivered within 3–7 business days depending on your location.
Can I change my shipping address after placing an order?
If your order was placed within the past 24 hours, contact us and we will do our best to help. Changes cannot be guaranteed after the order has been processed.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with your tracking number.
What is your return policy?
We accept returns within 14 days of delivery for unopened, unused products in original packaging. Contact us to initiate a return.
Products & Ingredients
Are ANCŌNA products vegan?
Yes. All ANCŌNA formulas are vegan, gluten free, and ECOCERT certified — entirely free from animal-derived ingredients.
Every ANCŌNA product is free from parabens, mineral oils, silicones, microplastics, synthetic fragrances, and artificial colourants. Nothing added without reason.
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Are your products suitable for sensitive skin?
Yes. All ANCŌNA formulas are designed to be gentle and non-irritating, suitable for all skin types including sensitive.
We recommend consulting your doctor before introducing new skincare during pregnancy, as individual circumstances vary.
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.